Delete some of your CADVYN data
You can delete selected information without deleting your CADVYN account. Your account remains active unless you separately request full account deletion.
Delete information inside CADVYN
Sign in to CADVYN and use the available Delete or Remove control on the record you want to remove. Current self-service controls include:
- food diary entries and foods saved in My Foods;
- weight and body-measurement entries;
- your own Community posts and comments; and
- Android Health Connect imports, by opening Settings → Connected Health and selecting Disconnect.
Where CADVYN offers a reset or deletion control for another workout, programme or progress record, you can use that control without closing your account.
Request deletion of other selected data
If the information does not have a self-service deletion control, email CADVYN from the address registered to your account. State which information or date range you want deleted and say that you want to keep your account. Do not send your password, payment-card details or unnecessary health information by email.
CADVYN may ask for proportionate information to verify that the request is from the account holder before deleting account-linked data.
Information that can be included
A partial-deletion request can cover selected account-linked information such as food and nutrition records, workouts or programmes, body measurements, Community content and connections, Connected Health imports, notification registrations and optional analytics or campaign attribution linked to your account.
Information kept when your account remains active
CADVYN keeps the account, login and eligibility information needed to authenticate you and continue providing the service, together with information outside the scope of your request. This can include your account identifier, email address, username, protected age-eligibility information, essential security records and current subscription or entitlement status.
CADVYN may also keep a minimal record of the deletion request, a consent withdrawal, fraud or security information, and information required for legal obligations or the establishment, exercise or defence of legal claims. An approved shared food-catalogue fact may remain after its link to your account has been removed. Information belonging to another member or a team is not deleted merely because it refers to you, but CADVYN will consider applicable data-protection rights.
Timing and any additional retention
Self-service deletion removes the selected record from the active CADVYN service when the deletion completes. CADVYN responds to a verified support request without undue delay and normally within one calendar month. A complex request may require up to two additional months; if so, CADVYN will explain the extension within the first month.
CADVYN does not apply a standard additional retention period to information approved for deletion from its active systems. If a specific legal, security, fraud-prevention or dispute-handling reason requires particular information to be retained, CADVYN will identify the category, reason and expected retention position in its response and restrict it to that purpose.
For permanent deletion of your CADVYN account and its associated data, use the account-deletion page or the Delete My Account control under Settings → Account & Privacy.
Privacy information
Read the CADVYN Privacy Notice for more information about retention, service providers and your data-protection rights.