Delete your CADVYN account
You can permanently delete your CADVYN account and the personal data associated with it. This is not the same as cancelling CADVYN Pro: account deletion removes the account itself.
If you can sign in
Open CADVYN, go to Settings → Account & Privacy, then choose Delete My Account. CADVYN will ask you to confirm before deletion begins.
If you cannot access your account
Email CADVYN from the email address registered to your account and ask for the account to be deleted. We may need to verify that the request is genuinely from the account holder before completing it.
What deletion covers
Deletion is designed to remove the CADVYN account and account-linked information such as profile details, programmes, workouts, nutrition logs, measurements, Community data, Connected Health copies, notification preferences and registered app devices. Some minimal information may be retained where legally necessary or where an approved shared food record has been made non-personal, as described in the Privacy Notice.
Keep your account and delete selected data
If you only want to remove particular records, use CADVYN's self-service controls or follow the steps on the partial data-deletion page. You do not need to delete your account to make a request about selected data.
If you have a subscription billed by an app store, cancel that subscription through the relevant store as well. Deleting the CADVYN account does not itself instruct Google Play or another app store to stop an external store subscription.
Privacy information
Read the CADVYN Privacy Notice for more detail about deletion, retention and your data-protection rights.